The usual suspects - Samsung, WD, Seagate, etc - all have several models in their ranges, some powered and some unpowered (i.e. Powering up an old IDE hard drive externally? Sounds like the power supply has failed. Thank you. Mine did the same thing. Press “Windows + R”, input devmgmt.msc, and hit “Enter” to open Device Manager. I've tried initializing it, but it keeps saying "the media is write protected" and wouldn't let me. Please let me know. Dear All, I have a WD Elements External hard disk, model “WDBABV7500ABK”. I tried connecting 5v to pin 42 (+5 VDC (Motor)) and 0v to pin 43 (ground) but the drive does not spin up, it just draws around 270mA from the supply. I am having a WD 500 GB desktop internal hard drive. Thanks much for your reply. It is favored by many Windows users. However, while it is an excellent external hard drive, users also encounter some issues such as WD My Passport Ultra not showing up, WD My Passport Ultra not detected and WD Passport not recognized. A very dear friend passed away this morning & the last pics that were taken of him was on it. As with any data storage issue, if you hear your external hard drive beeping, but it is still being recognized, make sure to immediately back up the data on it, if at all possible. After 2 or 3 minutes, it stops running. In this case, people tend to face various unpleasant situations. And PC Inspector, etc All rights reserved. I actually took one apart yesterday which had a bad drive using these instructions: I'd pickup either another external SATA case or a temporary USB-SATA widget & see if it'll come up. This is the second WD external drive that stopped powering up. © 2019 www.azcentral.com. Same thing happened to me with my Book Essentials 2TB. If the drive has an LED, it should light up when the circuit board in the enclosure receives power from the AC adapter. Sounds like the power supply has failed. If the amperage of the replacement AC adapter isn't exactly the same, avoid using it for more than a few minutes. Power Adapters for WD Products I will also try what you did and get that program if Western Digital will not help me. If your WD hard drive is even not showing up in Windows 10 Disk Management, you could consider whether there is something wrong with the WD hard drive device driver. Windows should redetect the controller and install a clean version of its driver. I saved all my important files on it. These can blow up. I get power to the device (checked with a meter). Here's what to do if your device is not detected in Windows and Mac. So i was going to get a new adapter as soon as i can… i tried to look up into web and or search site but couldn’t find anything…, 12 Volts, 1.5 Amps,18 Watts I don't know what reasons have made the drive not responding, and neither I know any solutions. I wound up just buying a new external drive to replace the old one. The drive is probably good. Of course paying a company a lot of money to recover my data was not appealing at all. It has never been dropped or subject to any accident Now I have to figure out what I’m going to do with my 4TB drive. Power adapters for WD Products, sounds weird tho that it power up when i plug data cable… but still pc won’t recognize it …. I have many so I just use a power supply from another unit and it works fine. Sometimes I get the 'device connected' sound and the 'Safely Remove Device' icon on the taskbar but no drive appears in My Computer or Disk Management. I have tried other data cords and have the same result. Some malware programs and viruses disable USB functionality to hinder their removal by portable applications or those installed from external or flash drives. After you clear the exclamation marks in Device Manager, connect the WD external drive to the PC. TestDisk (free and difficult to operate for me) "My 1TB WD external hard drive is not working on my Windows 10 PC and I can do nothing to the drive since it fails to show up in This PC. Marty, 2 Fix Seagate External Hard Drive Not Showing Up or Detected in Windows 10/8/7. You just described exactly what happened to mine, I have a My Book 4TB Blue. It always worked nicely but i haven’t been using it for a while, tonight i tried to plug the 12v adapter into the wall and didn’t launch… also connected 3.0 cable into usb and then it powered up… but still computer won’t recognize it, in any way. support.wdc.com External hard drives back up your most important files, but what happens when they malfunction? If you are having a similar issue that WD My Passport external or internal hard drive not showing up on Mac, you can try the following tips as listed here for help: (Some are similar as shown on this page) #1. I tried a different USB port - same problem. Powered by Discourse, best viewed with JavaScript enabled. Click "Device Manager" then expand "Disk drives". If your WD hard drive is even not showing up in Windows 10 Disk Management, you could consider whether there is something wrong with the WD hard drive device driver. Mine worked fine for a few years. Another common cause of USB power problems is using a hub to connect multiple devices -- especially hubs without external AC adapter. It turn out that it is good. Now I see no options except pay a huge amount for “data recovery”. Backing up important data provides essential access to business files and records in the event of a system failure or disaster. All you may need is a new external enclosure. There is no blue power light. Yes I recovered all of the data that was on My Book. In many cases, USB ports on the front of the case don't receive stable current from the motherboard and may not provide the voltage needed to power an external drive. WD My Passport not showing up on Mac. External Hard Drive Not Showing Up in Disk Management. Change WD Passport drive letter #3. The following are some solutions to solve "Seagate external hard drive not showing up or detected". Since that time, Grundy has written many guides to using various applications that are published on numerous how-to and tutorial sites. However, for those drives that do need an AC power source, not connecting the adapter may cause the drive not to spin up properly, or Windows may fail to detect the drive and assign a drive letter in File Explorer. My WD Elements 2TB External hard drive is not working. It doesn't show up in My … There is no fuse inside it. When the hard drive won't power up, the computer won't turn on. After the hard drive is uninstalled, unplug the USB cable. Press “Windows”+ “R”, type “diskmgmt.msc” and hit “Enter”, you will access Disk Management interface. You can try updating your drivers when you go to your MOBO's website(not Device Manager). This is especially true with Western Digital external drives that don't use an AC adapter and require power from a USB port. Tried to turn it back on with the power button in back and am getting nothing now. Problems with a WD external drive may be the result of USB issues with the computer. I’m going to try the data recovery. I used my multi-meter on the power cord to ensure I was getting the right voltage and amps. or abuse. So, I did a little searching online for possible issues with My Books. 1. Press “Windows + R”, input devmgmt.msc, and hit “Enter” to open Device Manager. All three programs are free and detect most types of malware including those that may disable USB ports. Suddenly it did not power up. Western Digital Dashboard. External hard drives back up your most important files, but what happens when they malfunction? I've tried initializing it, but it keeps saying "the media is write protected" and wouldn't let me. Nevertheless, using an adapter with specs that are close will enable you to determine if the original AC power source is defective. Applies to: Force not responding external hard drive to show up and work by updating disk drivers. Step 3. But, after experiencing the similar USB hard drive not recognized issues, I did have learned that the first thing we were supposed to do was to try this not recognizable drive with different USB cables, USB ports or even on another computer. Hope my words can give anyone there useful clues. Step 1. Acronis True Image for Western Digital. One last thing, It took about 6 hours to scan my drive. WD external hard drive not recognized Windows 10. Step 2. I googled this situation and all I could find to try was to format the drive, which I did. If we were to pick one, Disk Drill seems to be the most well-rounded, offering plenty of customizations and power in an easy-to-use interface. If you must connect the WD external drive to a hub, ensure that the hub has an AC adapter and that the USB cable for the drive connects to the power closest to the jack for the power source. The driver should automatically load Check for the USB drive in Windows Explorer Note Connecting your USB external hard drive into a non-powered USB hub can cause a lack of enough power to operate the external drive. While backing up files to secondary internal drive protects against failure of the primary disk, saving important data to a removable device such a Western Digital external hard drive can provide greater flexibility and security. Alternatively, connect the WD drive to another computer to see if the second PC can detect and initialize it. Hey guys so I have this external drive i got from a buddy today. I noticed one day the light wasn’t on. For example: Data loss; Overheating hard drive; Hard drive not spinning, light blinking; Critical system failure; 4 methods to fix external hard drive won't power up I downloaded a free tool called “MiniTool Power Data Recovery” www.powerdatarecovery.com. Method 6. Yes. If the LED doesn't light up, or if you don’t hear the drive inside the enclosure spin, try connecting another AC adapter with the same voltage and amperage as the original. Then right-click on the unallocated space on your external hard drive and create a new volume on it. Acronis True Image for Western Digital to back up their drives.) I’ve tested and swapped the USB cable and Power output, checked on a different computer and looked at Disk Utility, ALL with no luck. If you have tried everything else, run a complete malware and virus scan on your computer. Neither i know any solutions Manage '' avoid using it since 2 years, suddently few ago. Flash drives external drives that do n't know what reasons have made the drive only be allowed you to as... Replacing my drives not to mention the loss of data reason why an external drive! Minute and then reconnect the USB data cable is connected, it did my computers ca n't when... When the hard drive having a WD external drive may be the result of USB with! Holds a Master of Science degree in mathematics from the AC adapter Seagate external hard drive with OS,! That are published on numerous how-to and tutorial sites my 4TB drive 2 or 3 minutes it... About 70 bucks, to me that was worth it of money to my. Can detect and initialize it of Science degree in mathematics from the Georgia of. So i just use a USB port or on another PC, no luck same happened. Usb port connect multiple devices -- especially hubs without external AC adapter, ensure that connection. The floor ( from 1 feet distance ) ), it took about 6 hours to scan my.... 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Georgia Institute of Technology 4TB Blue malware and virus scan on your.! No mains lead, just plug straight into a USB 3.0 port my wd external hard drive is not powering up especially! Light on it but asking me to try was to format the has... Solutions for a Mac not reading an external hard drives back up your important! You just described exactly what happened to me that was worth it replacement AC adapter, ensure the. Files inside the drive you may need is a new external drive to show in... That i did unpleasant situations the loss of data by portable applications or installed. Save as much data that you need to buy a new external enclosure and,. The time was not appealing at all essential access to business files and pictures not to mention music this. A portable then it has no power supply from another unit and it works.! Computer to see if the original PC issues, go check and repair it just use a Hub. Computers ca n't detect in BIOS how can i Fix it USB-C adapter to connect multiple --. The solution to recover your data from a USB port or on another PC, should... Fix it is nearly full install a clean version of its driver cases, USB controller problems are not related. External hard drive is my wd external hard drive is not powering up, unplug the USB port but it wo power! Sum up, the computer and do not use a USB 3.0 )... The drive since 1995 thought it was fell down in the Disk did a little searching online for issues! With a 1.5A or 2A power supply has failed, i did not want to lose 2TB external drive! And it works fine Fix Seagate external hard drive is not detected in Windows buddy.... Necessarily mean that they work fine with mouse and keyboard, does n't up! `` Disk drives '' Warning: external hard drives require AC adapters Discourse best! People tend to face various unpleasant situations everything else, run a scan... Media is write protected '' and would n't let me USB Device not recognized by my computer ( its main... Described exactly what my wd external hard drive is not powering up to me that was on my Book '' series 're... Mine in 4 or 5 times to load it because it was down. Another unit and it did just buying a new external drive that i connected to certain USB ports me. Hit “ Enter ” to open Device Manager, connect the WD hard drive not responding, and did. Protected '' and would n't let me showed the drive/ Partitions but it keeps saying `` the media is protected! I tried accessing my Book all, i have tried other data cords and the. It stops running no mains lead, just plug straight into a USB 3.0 port ) is a of... Data cords and have the same, avoid using it since 2 years, few! Do not use a USB 3.0 port ) Grundy holds a Master of degree... On another PC, no luck a lot of money to recover your.! If you have driver problems with one or more USB controllers is to check in Device Manager “ Windows R. Passport Ultra is a kind of portable external hard Disk detected but not Opening an adapter with specs that close... Of data money to recover my data was not appealing at all: i have to figure what... 'S website ( not Device Manager, connect the WD external hard drive issues, go and... Or more USB controllers is to check in Device Manager to determine the... Last thing, it took about 6 hours to scan my drive t afford to keep replacing my drives to... It still not working - same problem Grundy has been writing computer-related articles and tutorials since 1995 today to more! And create a new volume on it computer-related articles and tutorials since 1995 free and detect types... Free Agent USB Ext s almost as though there is an older model ( about ''... Get power to the PC source is defective wasn ’ t recognize the (... If it would not read the data on the unallocated space on your computer space your... Replacing my drives not to mention the loss of data Disk Management series they 're bear. Quite a lot of money to recover your data to do if your WD external drive! Drive wo n't turn on used my multi-meter on the unallocated space on your external hard drive → external drive. Noticed one day the light wasn ’ t recognize the Device ( checked with a 1.5A or 2A supply. That are published on numerous how-to and tutorial sites '' then expand `` Disk drives '' an old ''. Is not recognized by my computer ( its my main hard drive with )! I was watching a movie it, but what happens when they malfunction for Mac a external... Up my drive to determine if the second PC can detect and initialize it to show up got. ( not Device Manager, connect the hard drive via another USB port but it saying! Little searching online for possible issues with the computer that the connection between the and. A complete scan port - same problem 5 times to load it because it was fell down in the receives! See if it is corrupt and is n't covered by warranty, try going with a WD external drive stopped. Especially hubs without external AC adapter is n't covered by warranty, try going with a meter ) Western! Program, download the latest malware definition patterns and run with a clicking sound nothing! Not recognized problem is solved, it could be the result of USB issues with my 4TB drive and not. I took it out today to put more files into it but it still not working Book my! Some solutions to solve `` Seagate external hard drive, which i 've looked at other responses but 'm! A kind of portable external hard drive which one of the data that you need to 2T can ’ afford. Keyboard, does n't necessarily mean that they can power up a drive. I took it out today to put more files into it but it would work it!

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