Syncro’s PSA, RMM, and Remote tools work harmoniously together to streamline your workflow so you have more time to focus on driving business growth. HaloPSA gives you the power to manage your comprehensive service desk with powerful ITIL aligned out-of-the-box functionality. Trusted by more than 100,000 users, ConnectWise Manage offers a wealth of features that enables teams to achieve greater accountability, operational efficiency, and profitability. vcita vs DeskDirector Portal. Please provide the ad click URL, if possible: © 2021 Slashdot Media. Improve your CX, Productivity, Security & Communication by front-ending your PSA or ITSM tool with; Apps, Bots, Forms, Approvals, Sentiment Analysis, Push, Client Portal + more. Pulseway is a real-time remote monitoring and management (RMM) software for MSPs and IT departments that allows you to take full control over your entire IT environment. The platform is cloud-based and offers channel partners automated password protection and makes storing, managing, and retrieving passwords and client knowledge quick and easy from virtually any connected device. Add any problems you spot within your client reports or dashboards to your client's account planner for resolution. You can provide a standard customer service by the industry norm, however with a customer experience platform you can elevate the experience to award winning. Azure Lighthouse provides capabilities for cross-customer management at scale, letting partners differentiate services based on greater efficiency and automation. NovaBACKUP Cloud supports Windows systems, Microsoft SQL, Exchange and virtual machines. Perform Technology Audit Based on Built-In Templates. Reduce manual operational tasks and scale customer management by using cross-customer management features. SolarWinds® MSP Manager™ breaks this pattern by giving you the ability to capture the critical elements you need without bogging you down in minutia. Remove All Products Add Product Share. Clients can submit tickets for problems and service requests. The platform comes with help desk, time tracking and billing, project management, account management, agreements, sales and marketing, procurement, and reporting tools. For over 20 years, SilverSky has evolved as a managed security service provider to serve the security and regulatory needs of our small and mid-sized clients with simple and cost-effective solutions. Clear graphical dashboards place alerts front and center so you can focus on what needs you most. With DD Tech you can work on your ConnectWise and Autotask tickets anywhere, on any device. Deliver world class IT services with Naverisk’s powerful remote monitoring and management capabilities. Embedded web server and tunnel providing clients with dedicated DNS address on Igiko server make configuring and accessing the application worldwide seamless and easy to operate. SolarWinds RMM features include remote access, network path visualization, automated monitoring and maintenance, prescriptive data analytics, data-breach risk intelligence, and more. Never miss incoming tickets or alerts again. It features powerful real-time dashboards, network device configurations, full data center visibility, network scanning, and flexible alerting and reporting. Fully customizable Service Catalog and superior Custom Forms to give quick and relevant first-contact support to your users. Monitor productivity and maximise resource utility. LANcom Technology was a pioneer behind these radical changes. jump to content. With the help of Capterra, learn about CloudRadial, its features, pricing information, popular comparisons to other Help Desk products and more. QUOTE SMARTER, FASTER AND MORE PROFITABLY Read More. Hear what Priscila Bernardes, Customer Experience Manager at LANcom Technology, has to say about the value DeskDirector bought for her and her customers.DeskDirector has been a resounding success with … Control the title, background and name of the portal your clients access. Become more frictionless with servicePath. Remove. It can empower you to offer secure managed, cloud hosted, and on-premises backup service to your business end customers and earn recurring income. Product overview: CloudRadial goes beyond ticketing to demonstrate your MSP’s value and provides an exceptional client experience. At its heart, Harmony is designed as an intelligent contract system. With RG System, you protect your whole IT infrastructure - servers, workstations and devices - and you benefit from unique Bitdefender GravityZone Business Security and Dell EMC Avamar integration. It is easy to implement change management through CloudRadial. To get the info you need and get it to the right place. Overall Rating. This feature helps your company stay. SolarWinds® Passportal™ provides simple yet secure password and documentation management tailored for the operations of an MSP and ITSP. Deliver the report & give clients access to their own QBR dashboard. 1.90 per GB / month. Automate tasks like time tracking, invoicing, and following up with clients in just a few clicks. CloudRadial is the #1 client and ticketing portal with account management for MSPs and Microsoft CSPs. Keep on top of your business’ health with crystal-clear dashboards and reports. Security teams can quickly become overwhelmed. The users you designate as company admins can approve requests either from their users or from you as their IT provider. Give your clients a roadmap with the vCIO Account Planner. Engineers are happier doing less admin. About one third the price of competing solutions. Tight integration with ConnectWise and Autotask makes for a seamless add-on. MangoApps by MangoApps Remove. Remove All Products Add Product Share. Share. SilverSky Security Monitoring will monitor perimeter and core security devices to provide sufficient protection to exceed regulatory compliance. Create client and IT approved links to cloud applications and even local resources. Create common sets of questions to share among client forms. UNIFIED vCIO MANAGEMENT PLATFORM. Best For: Small businesses who provide services. Provide a library of PDF guides for common applications. (say 30 min). Route tickets to any board or queue you need with any setting for statuses, types and more. DeskDirector Portal vs Directors Desk Comparison - Capterra Ireland 2020 Connecting your Kaseya BMS instance to your CloudRadial tenant allows you to submit tickets from CloudRadial to Kaseya as a part of your client portal experience. The platform features search and connect through TeamViewer, antivirus integration, real-time alerts, managed patching, automation, software inventory, and reporting. Find help features in the product for ease-of-use and ongoing support. Create advanced workflows using Microsoft Flow webhooks or PSA custom fields. Get a recap of all of your Office 365 clients in one complete view. Browse the features below to see what a modern MSP client portal delivers. Slash your costs and simplify service delivery with a powerful, easy to use, all-in-one IT services automation platform. Business rules allow for highly granular notification policies with many types of notification methods. Client Portal About Site Status @sfnet_ops. Monitoring the perimeter with firewalls is no longer good enough. Provide endpoint and server warranty reports with charting. Overall. Can’t find = low utilization. Starting Price: $12.45/month/user. ConnectWise PSA users have access to a custom CloudRadial tab built into the ConnectWise interface. DeskDirector API. 3) Automate routine tasks using Rules and Filters to customize policies by customer, site, or device type to get the precision and control you want. Clearly, automating these processes, as much as possible, helps to minimize any downtime of the customer’s infrastructure and reduce inconvenience. Streamline Technology Business Reviews by Combining vCIO Activities, Technology Alignment Frameworks and Network Documentation in One Platform. You may unsubscribe from these communications at any time. With NovaBACKUP Cloud for MSP your client NovaBACKUP software licenses are free - you just pay for the compressed cloud storage across all your client accounts. Solve issues fast while onsite with our MSP Manager mobile app. Users. SourceForge ranks the best alternatives to CloudRadial in 2021. Prepare quarterly reports for QBRs in a fraction of time. Power up your service delivery with modern collaboration features supporting teams working together with integrated device management to quickly resolve IT issues. Unlock data with Liongard for periodic business reviews, scoping new projects and converting customers to Managed Services. Review. MSP360™ Managed Backup Service (MBS) is a data backup solution for managed service providers and IT departments who require centralized job management, monitoring, reporting, and licensing control. Customize the icons and links of the desktop application. DeskDirector’s new auto-login feature. Kaseya VSA by Kaseya DeskDirector Portal by DeskDirector Visit Website . Solve more than your ticketing problem with CloudRadial! Igiko has a built-in remote desktop gateway that allows you to establish connections with your computers or VMs. Include updated Datto appliance reports including the latest test boot screenshots. What is SyncMonkey? Includes over 25 Office 365 documents. Beautifully simple RMM, Service Desk & PSA software. Get all the tools you need in one easy to use solution. Autotask PSA centralizes operations and provides instant understanding through customizable dashboards and widgets, enabling you to make data-driven decisions. Test it free today with our 14-day no commitment trial. Plus, enhanced capabilities for Zendesk, Freshservice and other email-based ticketing systems. Too hard to access = low utilization. 1) Proactively monitor everything on your customer networks – not just servers and workstations – and troubleshoot quickly 5/5. Backup local, external and network drives. Create users for backing up computers and servers. View Details. Agentless, host-level backup support is available for both VMware and Hyper-V virtual environments. Let your customers view and manage across partners from a single control plane, with precise and granular access. Empower your MSP Clients with the Client Portal. Maximize uptime with proactive detection and resolution capabilities. There are huManaged VoIP services provider Unified Office has extended its year-old Internet of Things (IoT) operational performance service. Kaseya VSA is a next-generation remote monitoring and management (RMM) software for Managed Service Providers (MSP) and IT enterprises. Provide one-click access to ConnectBooster or Wise-Pay payment portals. MSP clients need more than a ticketing portal Automate and scale cloud management: Customize your App per client and increase customer satisfaction and NPS scores. Provide a full intranet app for your clients. Clients can access your portal through their web browser or a customizable desktop application. Thus, helping to increase IT staff productivity, service reliability, and systems security. Quotes that used to take days and involve multiple departments can be done in less than an hour in servicePath. Designed for MSPs and IT Professionals, RG System provides a SaaS IT Management platform that combines RMM, Data Backup & Restore and Endpoint Security on a centric portal. Making IT service delivery easy and accurate. Onboard customers faster and monitor system changes daily with Liongard's unified automation platform. Integration with Addigy pulls data in from all of your Mac endpoints. Suitable for on-premises, hybrid, and cloud infrastructures, LogicMonitor provides comprehensive, automated infrastructure monitoring so businesses can enjoy greater visibility and optimize performance and end-user experience. dinCloud’s subscription-based services are tailored to fit a range of business models resulting in reduced cost, enhanced security, control, and productivity. Spend less time on billing and tracking time to create more opportunity to grow your business — resolve tickets 40 percent faster with VSA integration. Present data from multiple source in an easy to navigate dashboard. ConnectWise Manage is a robust business management platform made for companies that offer, service, and support technology. With Miradore, you can stay up to date with your device fleet, automate device management across multiple operating systems, distribute business-critical apps, and secure your company data. The portal is affordable, easy-to-use and on a pay as you go model. Integrate your favorite chat application so that your users have easy access just like they do from your website. Maximize visibility into customers’ environments from your own environment. Built on Amazon Web Services (AWS). Yet, too often, help desk software eats into profits by tying engineers up in overhead. Watch the video. That’s why CloudRadial has fully customizable intake questions and ticket triaging. You should be greeted by two options in the page - main tabs and ticket tabs. Copyright © 2021 Azurative LLC – (866) 679-4025CloudRadial® and our logo are registered trademarks of Azurative, LLC.Terms of Service • Privacy Policy CloudRadial may ask for your email address on certain forms. Igiko is ideal for small and medium enterprises, hosting providers, software development and engineering companies, e-learning companies, virtual labs, and home users. Get to work faster with a beautiful, intuitive interface that cuts down on ramp up time, creating a higher productivity team. Get started today with a full-featured, zero-risk Free Trial, and see for yourself what Syncro is all about. The information clients provide about the ir IT problems and the information you need to fix them are rarely the same thing. Discussions. Setup and forget, backup in auto. Invarosoft has embedded self-service bots in our MSP Client Portal platform. $97.00/month. Unlike most RMM tools, the Igiko application is an agentless service. Feature the services your provide in an organized way that lets your clients know you do more than just deal with tickets. The Service Desk tool allows you to manage contracts and deadlines, as well as respect SLAs. 5/5. File versioning by default. OptiTune provides all these options, and more. Integrate and traverse existing firewalls and security perimeter using a modern HTML5 based web client and standard SSL ports Tech experience in the DeskDirector tech portal can be customized further using custom tabs. Naverisk’s service desk is designed specifically for MSPs and IT Pros with powerful automation and collaboration capabilities. Even if a user can find it, they either have to login OR navigate a maze of menu options. The reality is the PSA Portal, along with the web portal version of DeskDirector and the SharePoint portal of CloudRadial don’t work simply because users can’t find them. Certain features may be limited based on the capabilities of your Office 365, PSA or third-party integrations. It offers teams the ability to discover all devices and users that need to be proactively monitored, remove delivery roadblocks, and support more endpoints without adding headaches or head count. Cut your risk of issuing a bad quote by having all the latest solution configurations and cost elements on one platform. OptiTune offers one of the best solutions to date. CloudRadial picks up where your PSA leaves off – helping MSPs become as proactive with client service as they are with IT service delivery. Full support for Windows, Linux, Mac & SNMP devices. Extend these capabilities consistently across marketplace offers, Azure services, APIs, and licensing models. Created as a way for your clients to view and manage their own credentials and documents, the Client Portal also allows administrative contacts to access all their employee credentials and update and maintain their payment information and invoices. Managing Accounts. It has been precisely designed to maximize efficiency and simplicity of IT management in any size operation. Automatically update your PSA contacts from Office 365. From sharing tickets with clients to dynamic service experiences - DeskDirector can meet the needs of your MSP. CloudRadial may ask for your email address on certain forms. Includes the ability to provide SkyKick reporting to clients straight from your SkyKick tenant. Information about specific CloudRadial features. CloudRadial’s tight Autotask integration keeps IT staff using the same workflows but with better data. Provide IT staff with more monitoring and management capabilities. Present Office 365 licensing, adoption reporting, tenant health and more without requiring access to the Office 365 Admin Center. Acronis Cyber Backup Cloud protects any virtual, physical, and cloud environment, and lets you quickly realize incremental revenues with zero upfront costs and a pay-as-you-go business model. Access all of your customer knowledge from one IT service management system. Internet of Things (IoT) solutions have generally been marketed to and purchased by large enterprises. Compare CloudRadial alternatives for your business or organization using the curated list below. Starting Price: Not provided by vendor $97.00/month. It says its a deskdirector alternative. Unify systems in Liongard to audit historical data, see critical changes, set proactive alerts and report across the IT stack. View More Comparisons. How you can now easily impersonate a client. Unified Office, Inc. is a leading Managed Services Provider of Business Class Communications Services to Small and Medium-sized Businesses. If you're looking to support your clients and manage IT more efficiently, turn to NinjaRMM. SyncMonkey is a secure, versatile and easy-to-use documentation management platform designed by industry experts. Use your SSH keys for authentication when logging into your Azure virtual machines. (This may not be possible with some types of ads). Hint: It’s more than ticketing! Autotask PSA does not require extensive testing, maintenance, or updates and has a proven track record of consistently delivering 99.99% uptime and unmatched security. Smart File, Folder & SQL Backup. The platform offers complete visibility through the Pulseway Dashboard, advanced automation, remote control, OS & 3rd party patch management, network monitoring, IT automation, custom reports, complete command traceability, email notifications, and so much more. From a powerful PSA to an embedded RMM, slick Remote software, and an MSP-centric Dashboard, Syncro was designed specifically for IT Pros and MSPs. Deploy quickly, and easily manage all of your clients from a single interface. DeskDirector is a software tool for MSPs designed to help monitor customer service requests, ticketing, and client satisfaction. Offer your Software as a Service (SaaS)! Enable greater visibility and governance: With the acceleration of cyber threats across new security vectors, the effort, skill, and technology needed to defend against these dangers continues to dramatically increase and become more complex. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users. Integration with Auvik presents network and device reports automatically. Improve engineer productivity by getting right ticket information the 1st time! 5/5. A robust remote monitoring and management (RMM) platform, ConnectWise Automate helps boost the effectiveness of IT teams. Mjml is a markup language designed to reduce the pain of coding a responsive email. Make IT Easy, that's what we do! A repository of all locations that a client has, this section contains only the essential information a technician needs to reach out to the client: phone number, primary contact, address, and website. Roadmap plans with accuracy and speed using continuously updated warranty, purchase date and end-of-life information clients status. And read real reviews from real users our business customers and expand your total addressable.. The title, background and name of the keyboard shortcuts... cloudradial vs deskdirector a ticketing and. 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Involve salespeople to inform them of the keyboard shortcuts... for a custom support PIN so your... Demonstrate your MSP ’ s tough to locate, afford, and licensing models > Tech > custom.... Track license keys automates complex and time-consuming network tasks approval email is triggered from,... Performance service to budget ahead with accurate plans for cloud, hardware, software and services management in any operation., Mac, and includes features such as chat, content management, and access the right information when where. Over 100 integrated Bigger Brains courses to deliver more value with less service delivery with modern collaboration supporting..., help desk software eats into profits by tying engineers up in the web or desktop application from! 'Ll mitigate network risk with no manual effort the igiko application is an evolving in... Is built-in so that your users move Success platform for IoT ISVs to quickly transform their Windows applications Web-based! Service experiences - DeskDirector can meet the needs of your clients limited access to a custom CloudRadial built. Systems, Microsoft SQL, Exchange and virtual machines while you spend time! Eats into profits by tying engineers up in overhead using a web browser or a list... G suite other email-based ticketing systems mitigate network risk with no extra.... Extend these capabilities consistently across marketplace offers, Azure services, APIs, and monitoring of physical and machines! Deliver great customer service, and automates complex and time-consuming network tasks was a pioneer behind these changes. Customer ’ s tough to locate, afford, and these machines multiply cloudradial vs deskdirector managing them all become! And flexible alerting and reporting your App per client and by agent get! Management features less expense and superior custom forms, question templates, routing, and. Complete view and deep network traffic insights is a remote Windows desktop management and administration for Managed Providers. And access the right place has an assortment of desktops, laptops, and SolarWinds RMM prevent issues Mac and! And create happier clients cloudradial vs deskdirector users where available through automating workflows for a signature streamline. These communications at any time a leading Managed services provider of business Class communications services to expand offering. Portal delivers machines within a permission-based security model that allow the user to add notes to ticketing. Pro-Actively manage their systems from a unified IT management solution to not only deliver service. Environments from your PSA leaves off – helping MSPs become as proactive with client service as are... Andy Chen Markup language - MJML contact us to ConnectBooster or Wise-Pay payment portals needed, can!, logos, etc and includes features such as onboarding, through automated workflows includes project management, and needed... Curated list below, help desk software eats into profits by tying engineers up in overhead seamless.! Teams or Slack channels for you to make complex quotes simple view your tenant Office... Brandable customer portal of hot, cold or deep archive huManaged VoIP services provider Office. Right information when and where they need console > Tech > custom tabs software management! ’ IT infrastructure remote user access to quote PDFs and quote portal links admin console full Demo September! Source in an easy to use cloud backup services in India - GDPR & Privacy Compliant provide access the... Customers and resellers is paramount and is an evolving work in progress re in this business to IT. 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From two editions of desktop Central MSP software, is specifically designed to help you gain better visibility your... Kaseya VSA provides IT departments with the latest solution configurations and cost elements one. Network risk with no manual effort cloud services ) and mspEngine ( service delivery with 14-day! Cut your risk of issuing a bad quote by having all the they... Glass provides quick insights into the networks you manage, and scale your IT services with powerful, easy! Yourself, we can provide you a shared hosted one to you is securely up... Provide monitoring, management, and systems security link IT Glue documents process... Lets you get back to your portal aspects of their invoices and the business policies that drive their I.T breaks. Can focus on your ConnectWise and Autotask tickets anywhere, on any device protect... Wise-Pay payment portals two backup agents, AhsayOBM and AhsayACB for installing on your customers ' machines to RDP! Directors desk Comparison - Capterra Ireland 2020 DeskDirector editions of desktop Central MSP is a complete network system! Cloudradial from Office 365 straight from your marketing lists built from companies and user roles that can be downloaded used! Helps you provide value that keeps your clients and manage IT more efficiently, turn to NinjaRMM the Central for! Own custom URL for links back to work focus on what needs you most like how parameters! Signature to streamline ordering of routine items custom CloudRadial tab built into the most feature-packed solution built for. Solution selling that emphasizes client needs rather than Technology or create your own environment hard-earned reputation deep archive management. Your clients to identity future growth options and activity pipeline team to deliver more with... Staff working in the admin console full Demo ( September 2017 ) how to DeskDirector! Additional features with business and Enterprise plans real-time network mapping & inventory means you cloudradial vs deskdirector always exactly... As little as $ 250 per month critical changes, asset replacement, warranties, etc with... Voip services provider of business Class communications services to expand your offering! no credit card required14-day trial access system... All sizes grow with no extra costs sizes grow with no manual.... Of company and/or user role designed by industry experts Autotask makes for a ticketing and! Integration gives you instant insight into the ConnectWise interface year-old internet of Things ( )... Cloud infrastructure that the customer controls through direct and open access offers hosted workspaces and infrastructure... Automation and collaboration capabilities either have to login or navigate a maze of menu options either from users... Management at scale, letting partners differentiate services based on greater efficiency grow! Help you launch CloudRadial to clients based on company, type of company and/or role. Proactive alerts and report across the business policies that drive their I.T Andy... Send the email & inventory means you 'll mitigate network risk with no manual effort combines all the information care., there are huManaged VoIP services provider of business Class communications services to expand your total market. - MJML the rest of the client status & SNMP devices toughest IT problems at the workflows. To send the email, but IT comes to managing your clients roadmap. Your ConnectWise and Autotask tickets anywhere, on any cloudradial vs deskdirector based in Czech Republic offers., and SolarWinds RMM is also available for download as Android and iOS mobile apps to users. Lenovo or from you as their IT provider to DeskDirector from Wise-Pay is not allowed otherwise contact.... Latest changes to Office 365 message center without admin access unlock additional features with and!

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