If you cannot print/scan from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer. Learn how to troubleshoot the "Cannot communicate with the printer" error message. USB cable-connected Canon printers should be set to USBxxx (where "xxx" is a set of numbers) under Port and Virtual Printer Port for USB under Description. If these drivers are not installed, they can be downloaded from our website. Check the fields under the Port, Description, and Printer columns to confirm that the printer is set to the proper port. Select OK to close the Printer properties window. If your product issue isn't resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your additional options. If you're using the MX922 via USB, make sure that both ends of the USB cable are connected (one end in the computer, the other into the printer). The MX920 series Network.ds file is the network scanner driver, used when the printer is connected to a network via ethernet or Wi-Fi. The MX920 series.ds file is the USB scanner driver. Check the cause of your problem according to the connection method. If your smartphone/tablet cannot communicate with the printer, check the following.. Check1 Check the power status of printer, network devices (e.g. Canon PRINT Inkjet/SELPHY is the print and scan app for PIXMA, MAXIFY and SELPHY from your iPad, iPhone or iPod touch. If you're using the MX922 on a network, make sure that you have the network scanner selected in IJ Scan Utility. If not checked, select the box, then Apply. The scanner may not be recognized by the computer. Click Select to the right and then click Download when it appears. You can do this by printing a network configuration page. Turn on the printer or devices.. If the printer driver is set to the wrong port, select the box next to the appropriate port, then select Apply. USB cable-connected Canon printers should be set to USBxxx (where "xxx" is a set of numbers) under Port and Virtual Printer Port for USB under Description. If the regular MX920 series listing is chosen (shown with a check next to its name in the image above), the computer will attempt to communicate with the printer via USB instead of across the network. From the Printer properties window, select the Ports tab. It may be necessary to resolve wireless router problems (e.g. The MX920 series will appear in the twain_32 window. Making sure that they're not blocked by security or firewall programs will help enable your printing and scanning to work correctly. Once in properties, select the “Compatibility” tab and check ‘Run this program as an administrator’. If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options. Select OK to close the Printer properties window. Confirm that the Enable bidirectional support box is checked for the selected driver. Then click the Software tab. Cannot Communicate with Printer over Wireless LAN Cannot … other devices that may affect the printer's signal, If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your. If you're using the MX922 via USB, make sure that both ends of the USB cable are connected (one end in the computer, the other into the printer). Learn which ports and programs are necessary for your computer and printer to communicate with each other. - (If using wireless LAN connection) Signal strength is poor due to obstructions. To remove your current printer, go to Control Panel > Programs and Features (or in Windows XP Add or Remove Programs). If the TWAIN driver is installed, you'll see two files for the MX922. Connect the USB cable supplied with the scanner to a USB 3.0 or higher port. 2. - (If using Wired LAN connection) It is disconnected from Wired LAN. Check the cause of your problem according to the connection method. If the printer driver is set to the wrong port, select the box next to the appropriate port, then select Apply. The MF Scan Utility will be listed in the Recommended Software section at the top. 2. The following error screen is displayed when the scanner is not connected to the computer. If you're using the MX922 on a Windows PC, make sure that you have the scanner driver installed. Low signal strength can cause communication issues. Connect the Type-C side to the scanner. Get the most recent driver package from Canon Support. The following screen is displayed after pressing [OK]. If the power is already turned on, turn it off and on again. wireless router), and smartphone/tablet.. Disconnect and reconnect the scanner. If the scanner is not listed in the application, the driver is not installed properly. 1. Please check and try again. But I just bought a new Canon Pixma MX892 that claims to scan wirelessly. Cannot communicate with scanner for these reasons: - Scanner is turned off. *1 *1: Functions and services may not be available in certain printers, countries or regions and enviroment. Learn how to resolve a "Can't communicate with the printer" error on a PIXMA MG, MP, or MX printer from a Windows PC. If the signal strength is low, try to move the printer closer to the router. But when I want to scan a document, I open the Preview app and the option to Import from Scanner is grey and I'm not able to select it. I've printed wirelessly with no problems from the Canon printer. Uninstall and reinstall the driver and then reconnect the scanner. If you're using the MX922 on a Mac, make sure that you have the TWAIN (scanner) driver installed. 145: Cannot communicate with scanner for these reasons: - Scanner is turned off. This Shell Hardware Detection service is responsible for detecting … This process is quite simple, and you can perform it by following these steps: 1. It cannot be used for other devices. Scanner driver will be closed. To see the signal strength, print a network configuration page. (It is disconnected from LAN, if using on LAN.) If not checked, select the box, then If not checked, select the box, then select Apply. ; The supplied USB cable is for the scanner only. To do this, go to the Finder and navigate to \ Macintosh HD \ Library \ Image Capture \ TWAIN Data Sources. I am trying to use my Epson Perfection V550 Photo Scanner but after installing the drivers and software, I am hit with the message, "Windows cannot communicate with the scanner." If you cannot print/scan from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer. If you receive a Cannot communicate with scanner error when attempting to scan with your PIXMA MX922, check the following. Restart Shell Hardware Detection. Disconnect and reconnect the scanner. Make sure that your scanner or … The Canon Camera Connect app links your Canon camera to your Apple or Android device. The printer driver, XPS printer driver, ScanGear (scanner driver), and fax driver will be deleted when you uninstall the MP drivers. Flat end (A): Connect (A) to the USB port on the computer. Print and scan photos or documents directly from your compatible mobile or tablet device with Canon software solutions. Check the USB cable at ends. The printer function works fine. If you're using the MX922 on a network, you'll see a second MX920 series folder in this window. * If the scanner is connected via USB hub, connect the scanner to … Open the Printer properties screen in Windows. Wait for the device operation to finish, then scan. The printer is connected to your computer or network before you install the printer driver. Before getting this scanner, I had previously bought a Canon 9000F scanner and had basically the same issue. Solution If you receive a Cannot communicate with scanner error when attempting to scan with your PIXMA MX922, check the following. Fix Cannot communicate with the scanner First of all, check the USB cable between Printer & scanner device and your PC properly connected. Network-connected Canon printers should be set to CNBJNP under Port and Canon BJ Network Port under Description. - Scanner is disconnected. This article provides information on what to check if you experience a Cannot communicate with scanner error when attempting to scan with the PIXMA MX922. If I try to initiate from the PIXMA, I get "set the PC to start scanning." If you’re getting Cannot communicate with scanner message on your Canon device, the issue might be related to your drivers. The printer driver is installed before you complete a needed upgrade to the computer's operating system. 4. Also, try to move or turn off other devices that may affect the printer's signal. You may need to scroll to see all the entries. Cannot Communicate with Printer over Wireless LAN Cannot … To fix the problem, you might have to reinstall your Canon drivers. Select your Operating System if it is not automatically detected from the provided drop-down menu. If you're using the MX922 on a network, make sure that the printer shows that its connection is active. Important. For details, see Scanner Connection Method. You can do that quickly by pressing Windows Key + I and choosing Device Managerfrom the list. The scanner is designed to produce optimal results when connected to a USB 3.0 or higher port with the supplied USB cable. Locate your Canon driver, right-click it and cho… You can do this from a Windows PC or a Mac. Confirm that the Enable bidirectional support box is checked for the selected driver. Open the Printer properties screen in Windows. Select Canon XXX MP Drivers (where XXX is your model name), and then select Uninstall. Follow the steps below to resolve the issue. 5. If you're using the MX922 wirelessly, make sure that the printer's signal strength is 80% or higher. If I try to initiate a scan using software, I get an error mesage from Scangear "Cannot communicate with scanner for these reasons:..." and en error code 5,157,61. … The scanner may not be recognized by the computer. 1. To do this, press and hold the Windows  key and type R. 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